We've tried to make it as easy as possible for you to record sound, either from an attached microphone or the sounds made by the PC. However, due to the widely varying audio capabilities of different PCs and sound cards, some users may experience problems.
If you have experienced difficulties recording sound with BB FlashBack, the pointers below may be some help.
If you are having problems trying to record sound from a microphone:
Make sure you have a suitable microphone connected to the correct input of your PC sound card.
On the BB FlashBack sound setup window (go to Recorder > Options > Sound tab), and select the 'microphone' radio button.
On the same window, set the 'Level' slider up as far as it will go. Now speak into the microphone. The green and red 'Level' indicator on the right side of the BB FlashBack sound setup window should move.
If the green and red level moves, it shows BB FlashBack Recorder is detecting the sound. If it does not move, no sound is being detected from your microphone sound channel and you should follow the steps below to check that the microphone is operating correctly.
Again on the same window, select the PC sounds option and click the Select sounds to mix button. Make sure that the 'microphone' source is enabled and its volume slider positioned at the right. Test again by speaking into the microphone and seeing if the Level indicator moves with the sound volume.
Try and record the microphone using the Windows Sound Recorder.
Open the recorder from the Windows Start button -> Programs -> Accessories -> Entertainment -> Sound Recorder.
Select the Audio Properties item on the Edit menu.
Click the Volume button for the Sound Recording device.
Ensure that the 'microphone' source is selected on the Recording Controls window.
Back in the Sound Recorder, click the Record button and speak into the microphone.
Click Stop
and the << button, then replay. If you do not hear your recording,
your PC and Windows are not set correctly to allow recording from the
microphone. If you do hear your recording, now try and record with BB
FlashBack, using the microphone as the sound source.
Check that you are able to use the microphone in other applications like Skype and MSN Messenger. If it works in these, it should work in BB FlashBack.
If you can use the microphone properly in other Windows applications and still can't record sound from the microphone in BB FlashBack, click the TroubleShooting button on the Recorder Options window Sound tab (BB FlashBack Recorder > Options > Sound tab). This will let you send an email to Blueberry Technical Support team. Please give as much information about the problem as possible, and indicate whether you have gone through the hints above.
If you are having trouble recording the PC sounds:
Go to the BB FlashBack sound setup window (In Recorder, select Options from the main menu and then the Sound tab). Select the PC Sounds option. The coloured 'level' indicator on the right should move when sounds are played back through the PC speakers or headphones. if the level indicator does not move, your sound recording settings need to be changed - see below.
In many PCs the sound source you hear through the speakers is called 'wave'. Click the Select sounds to mix... button on the BB FlashBack sound setup window. This displays the 'PC Sound Sources' window which shows the sources selected for recording. Make sure that 'wave' is selected and its volume slider is set to the right. Check whether BB FlashBack is now recording PC sounds correctly by playing back sounds and watching the level indicator. If it moves, sounds will be recorded. if not, try step 3 below.
In some PCs the sound source that needs to be recorded is called 'Stereo mix' instead of 'wave'. If the 'stereo mix' source is not visible in the 'PC Sound Sources' window, it may be in the 'Other Sources' list. Select the Other Sources radio button and select 'Stereo mix' from the drop down list, if available. Again, test by playing sounds and watching the level indicator on the BB FlashBack sound setup window.
If you still can't record PC sounds with BB FlashBack, click the TroubleShooting button on the Recorder Options window Sound tab (go to BB FlashBack Recorder > Options > Sound tab). This will let you send an email to Blueberry Technical Support team. Please give as much information about the problem as possible, and indicate whether you have gone through the hints above.