When recording I see an
error message referring to the BB Capture Driver.
This may be due to a corrupted install of the Capture Driver, which can
be reinstalled through a repair program included with BB FlashBack. Please
browse to your BB FlashBack installation directory and run the file "DrvInstaller.exe".
From this program you can select "Uninstall BB Capture Driver"
and then "Install BB Capture Driver" to reinstall the driver
correctly.
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What affects the file size of my final movie
file?
The file size of your FBR movie file is determined more by the content
of your movie, rather than it's duration in time. A long movie showing
only a static desktop is likely to be much smaller in size than a short
movie containing numerous graphics and photos. Material which will boost
movie size considerably includes photos, custom Windows wallpaper, website
images, animations, scrolling windows and Windows graphics effects.
In BB FlashBack you can switch off graphical wallpaper and Windows graphics
effects automatically while recording. These options can be found in the
Recorder Options dialog, Graphics tab.
A soundtrack will also raise the final size of your movie. To reduce the
size added by a soundtrack you should enable the "MP3 Compression"
in the sound recording options (Recorder Options --> Sound tab) and
import MP3 rather than WAV files when adding sounds in the Player application.
File sizes vary considerably when exporting to another (non-FBR) format.
Flash format is often smaller than AVI, although the codec selected when
exporting to AVI is a major factor in determining the file size.
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When I replay my movie graphics or text are
not displayed correctly or missing altogether.
If you are using a computer with more than one graphics card, you should
go to the Windows control panel --> display --> settings tab -->
advanced - and switch the primary graphics card to your other video card.
If you are using the capture driver to record (the default on Windows 2000
and XP PCs), you may see distortions upon replay if recording special
technology such as Flash, Games, Movie Players, or if recording animating
material. Another method of recording may better suit your needs. To change
your method of recording go to the BB FlashBack Recorder Options -->
Record mode tab, and select either "GDI" or "DirectX"
recording. Try recording again with one of these modes to see if this
removes the distortion problems.
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I cannot hear any sound when replaying my
movie.
The first thing is to test whether sound is working in general on your
computer. Try playing a sound file - if you can't hear the music file
play, then your system probably hasn't got sound correctly configured.
If you are using your PC microphone to try and record sound, a good test
is to run the standard Windows' Sound Recorder program to try and record
and replay a test. If you cannot hear the test, it is likely that your
PC is not correctly configured to use the microphone as a sound recording
source. You may need to change the sound source or increase its volume.
Do this via the Edit ' Audio Properties menu item in the Windows Sound
Recorder. Select the correct sound device for sound recording and ensure
that its volume is adjusted ok by recording and playing back a voice recording.
By default you can find the Windows' Sound Recorder program under Start
menu --> Programs --> Accessories --> Entertainment.
If you know that sound is correctly installed on your computer, please
go to BB FlashBack Recorder --> Options --> Sound tab and check
that the "enable sound recording" option is switched on (if
switched off no sound will be captured when recording a movie).
Take a look at the help topic Recording
Sound - this will give instructions on how to record from a microphone
or PC speaker sounds.
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I cannot update my copy of BB FlashBack with
the Check for Updates wizard.
Firstly, please check that you have a working internet connection on your
computer. You can test this by trying to open a website in your internet
browser. The updates wizard should report an "error during check"
if you do not have a working internet connection.
Serial keys are checked upon using the check for updates wizard. If you
are using a shareware version of BB FlashBack within the 15 day trial,
an extended trial key, or a full key after purchasing - then your key
should be accepted. If our server does not have your key listed the update
wizard will report "Licence key not recognised". If you see
this error message please contact us for assistance.
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My full or extended trial key is not accepted
by the program.
Please note that trial keys are case sensitive and include spaces.
Once an extended trial key has been used in a copy of BB FlashBack, it
will refuse all future extended trial keys (i.e. you can only extend once).
If you require a further trial please contact us to discuss this.
Please note that all serial keys generated after the 1st of February 2005
from our server (whether an extended trial or full purchased key) are
a digit longer than those used previously, and require BB FlashBack version
1.4.1 and above - they will not work with earlier versions. You can download
the latest version of BB FlashBack from here: www.bbsoftware.co.uk/BBFlashBack/Download.aspx
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My FBR movie file will not open in the Player.
Cases where an FBR movie file does not open include where the player displays
an error message, closes immediately after opening or crashes outright.
Your movie file may have been created or edited with version 1.4 of BB
FlashBack, but is now being opened in an older version of the Player which
does not fully support movies created by version 1.4. Therefore you should
download the latest version of BB FlashBack from: www.bbsoftware.co.uk/BBFlashBack/Download.aspx
The other possible cause is if the file has become corrupted. This can
happen when BB FlashBack is interrupted upon saving the file, or when
the file has been stored on a disk with hardware errors. If the file is
corrupted there is no automatic way of recovering the file and the best
option is to restore from your most recent backup.
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I am using BB FlashBack on Windows NT and
I cannot run the Player.
Unfortunately the BB FlashBack Player does not support Windows NT, although
the recorder should work as normal on this platform.
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My system runs extremely slowly when recording.
If you are recording in GDI or DirectX mode (default on Windows 98, Me
and NT 4.0) then this may be because the frame rate is set at a value
too high for your system to comfortably handle.
Please open BB FlashBack Recorder --> Options --> Record mode and
check which recording method you are using. If available, 'Capture Driver'
should provide the fastest method of recording. If using either GDI or
DirectX recording mode, reducing the frame rate value may speed up your
computer upon recording.
Please also ensure your computer meets the minimum system requirements
for BB FlashBack:
- 300 megahertz (MHz) or higher CPU clock speed required;
600 megahertz or higher recommended.
- 128 megabytes (MB) of RAM or higher.
- 20 megabytes (MB) of available hard disk space for
application files.
- Graphics card with 4 megabytes (MB) or video memory
required; 8 megabytes (MB) recommended.
- Super VGA (800x600) or higher resolution video adapter
and monitor.
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I've exported my movie to an AVI file. This
plays fine on my PC but not in other computers.
When you exported to either of these formats BB FlashBack prompts you to
select a codec from a list of all the codecs installed on your machine.
The selected codec needs to be installed on the playing computer in order
to view your AVI movie.
You should either advise the viewer to install the relevant codec, try
another codec or export to a different format.
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When I export to any format, I get a 'created
by' image in the top right corner. Will this appear when I buy a licence?
No - the 'created by' image only appears in exports made by an unlicensed
copy of BB FlashBack.
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I've exported my movie to Flash but the SWF
file appears distorted or low quality.
When exporting to Flash format BB FlashBack creates both a HTML and a SWF
file, both of which are required to view your movie. You should open the
HTML file in order to see your movie at the correct size and quality.
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I'm trying to record a DVD or video clip,
but it fails or the results are poor.
BB FlashBack works best when recording normal Windows applications. Unfortunately,
all screen recording software, including BB FlashBack, will struggle when
recording video clip footage. This is because video clips are stored in
files using compression technology specially designed to store video/movie
recordings. When you try and record this with a screen recorder, all the
screen activity has to be recorded without the benefit of the codecs and
compression engines used in the original video file.
If you recorded using GDI mode and see a black rectangle in the FlashBack
movie where there should be moving video in a Media Player-type application,
go to the Record Mode tab of
the Recorder Options window and
select the Turn off hardware acceleration
while recording option. This should enable recording of Media Player-type
applications.
If you recorded using Capture driver mode and see a black rectangle in
the FlashBack movie where there should be moving video, please go to the
Record Mode tab of the Recorder
Options window and select either
GDI or DirectX mode. Then start recording and load the DVD (you must start
recording before loading the DVD or video clip) - this should produce
a capture of the video, although as stated above the performance will
be variable and the files produced may be large.
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I record with sound, but when I play back
the movie, the sound and video become more and more out of sync.
This problem can occur with certain sound hardware. Go to the Advanced
tab of the Recorder Options window,
and check the Use extra sound synchronisation
box.
Note: be warned that while it fixes the sound sync problem, activating
this function has been found to cause crashes in some PCs - this is why
we don't switch it on by default.
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