Support

If you've purchased Premium Support, login to see more support options.

If you have an enquiry relating to the purchase of a product, contact us at sales@bbsoftware.co.uk. Please don't send general support enquiries to this address.

We've got some tutorial how-to movies showing many of the features of BB FlashBack: see them here

If you can't find what you need on this page, email us at support@bbsoftware.co.uk and we'll do our best to help.

To put your question to the forums, click here.

The User Guide includes a Quick Start guide, 'How To's and the full Help included with the product, in printable PDF format. Get the User Guide.

See the full change history here.

Download the end user license agreement:
For BB FlashBack Pro Edition
For BB FlashBack Standard Edition

Sending a problem report to Blueberry
How to send a problem report that includes diagnostic log files and screenshots to Blueberry.

Problems recording games or video
How to get the best results when recording dynamic content like games or moving video.

How to Record PC Sounds
Tips and help on recording the PC speakers/sounds.

Using record modes to get better recordings
If you're recording demanding material like video and animations, you'll need to know about record modes if you're going to get the best from BB FlashBack.

Exporting to the right format
WMV or AVI? EXE or Flash? BB FlashBack exports to a bunch of formats, so you need to pick the right one for you and your audience.

Movie file sizes explained
A guide to understanding what makes FlashBack (and exported) movie files larger and some tips on shrinking them.

Making better AVIs
How to improve the quality and reduce the size of your AVI exports.